Refund policy

Returns

At Hortense et Violette, returns and refunds must be requested within 15 days of purchase in-store or online, with proof of purchase. Unfortunately, we cannot offer refunds or exchanges after 15 days of purchase.

For arrangements, plants and bouquets purchased in-store or delivered, it is important to contact us as soon as possible if you are not satisfied. We invite you to take photos and send them to us quickly by email (info.hortense.violette@gmail.com) so that we can assess the problem. It is important to follow our care instructions to keep your products in good condition. We will contact you to follow up.

It is important to note that the photos on our website are for illustrative purposes only. We favour local flowers (Quebec and Canada) and make our purchases weekly. We therefore cannot guarantee specific types of flowers or colours at all times. We invite you to contact us to find out about the week's arrivals. No refunds will be given if the bouquet does not resemble the photos published on our platforms. If you send us inspirational photos, we will contact you to determine what can be created with the flowers we have in store.

 

Refunds (if applicable)

Once we have received and inspected the returned item or photos, we will send you an email to confirm that we have received it. We will also inform you of our decision to approve or reject your refund request.

If your request is approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a reasonable period of time.